Refund Policy

At Bitidea Technologies Pvt Ltd, we strive to ensure customer satisfaction. Please review our refund policy below.

General Refund Policy

• No Refunds: All sales are final. Once a subscription purchase is completed, no refunds will be issued under any circumstances.
• Digital Service: As we provide instant access to digital services upon payment, refunds cannot be processed once service access has been granted.

Exceptions

Refunds may be considered only in the following exceptional cases:

• Technical Issues: If you experience technical issues that prevent you from accessing our service, and our support team is unable to resolve the issue within 48 hours.
• Duplicate Charges: If you have been charged multiple times for the same subscription due to a technical error on our end.
• Service Unavailability: If our service is completely unavailable for more than 7 consecutive days due to issues on our end.

Refund Process

If your case qualifies for a refund under the exceptions mentioned above:

• Contact our support team at support@clueiva.com within 7 days of the issue
• Provide your subscription details and a clear description of the issue
• Our team will review your request within 48 hours
• If approved, refunds will be processed and credited to your original payment method within 5-10 business days

Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No refunds will be provided for the unused portion of your subscription period.

Contact Us

For any questions regarding our refund policy, please contact us at: